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User High Fidelity Prototype

The process is shown here as a user creates an account, logs in, and manages their profile. Whether or not the user has an account, they can submit a ticket (report Gas, Electric, or Water issues in their area). However, users without an account will not be able to track or monitor the status of their tickets.

Homepage - Create an Account/Sign In 

User Homepage - 1.PNG
User Homepagee - 1.PNG
User Signup Page - 1.PNG
User Sucessfully Created Account Message - 1.PNG
User Login Page - 1.PNG
User Authentication Page - 1.PNG

Profile Page - Logged In

User Profile Page - 1.PNG
User SubmitTicket Page - 1.PNG
User Sucessfully Submited Ticket Message Page - 1.PNG
User View Status Page - 1.PNG
User View Status Message Page - 1.PNG

Technician High Fidelity Prototype

The technician will be using the same sign-up and log-in page as the user. The only difference between the technician and the user is what is display in their logged-in home page. In summary, the responsibility of a technician is to resolve a user's ticket and the users are to submit a ticket/report an issue

Technician Logged In Home Page

Technician Homepage - 1.PNG
Technician Resolve Warning Page - 1.PNG
Technician Updated Page - 1.PNG

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